Goodwill Industries MAGIC Group

Goodwill Donor Survey

Welcome to Goodwill Industries of Lower South Carolina
Helping people achieve their full potential through the dignity and power of work.

Thank you for donating to Goodwill, where our business is changing lives. Your feedback is important to us and
helps Goodwill better serve you and the community. This survey should take about three to five minutes to complete.
Thank you in advance for your time.

Which donation center did you visit?
	1.1- Select one
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For the following questions, please select the answer that best describes how you feel about your most recent visit to Goodwill.

How did you feel about the donation center?
		Very Satisfied	Satisfied	Unsure or Undecided	Dissatisfied	Very Dissatisfied
	2.1- Appearance and cleanliness
	2.2- Convenience of center's location
	2.3- Hours of operation
	2.4- Layout of center
	2.5- Quality of the information signs
	2.6- Quality of the directional signs
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How did you feel about the service you received in the donation center?
		Yes	No
	3.1- I was greeted by the donation attendant.
	3.2- The donation attendant was helpful during the donation process.
	3.3- My donations were handled with care.
	3.4- The donation attendant was friendly.
	3.5- A receipt was offered for my donation.
	3.6- I was thanked by the donation attendant when I left the donation center.
	3.7- Goodwill's mission, to help people with disabilities or other barriers find jobs and improve their lives, was advertised at the center.
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Based on your donation experience, would you
		Yes	No
	4.1- Would you donate at this Goodwill donation center again?
	4.2- In general, would you donate to Goodwill again?
	4.3- Would you refer someone else to donate to Goodwill?
	4.4- Would you consider shopping at Goodwill?
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Have you ever shopped at a Goodwill Retail Store?
		Yes	No
	5.1- Please indicate your response.
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Do you donate household goods to other organizations?
		Yes	No
	6.1- Please indicate your response.
	6.2- If Yes, which organizations and why
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How often do you donate at Goodwill?
	7.1-	Once a month or more	Once a year
		3 – 5 times a year	Once every 2-3 years or less
		Twice a year	This my first time donating at Goodwill
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How far do you travel to donate to Goodwill?
	8.1-	Less than 10 minutes	Between 20 and 30 minutes
		Between 10 and 20 minutes	More than 30 minutes
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When you donate to Goodwill...
	9.1-	Do you make a special trip?	As part of your regular routine
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Which of the following is important when deciding to donate to Goodwill (select top 3 choices)
	10.1-	Know someone receiving Goodwill's services	Donating is a family tradition
		Convenience of the donation center	Strongly believing in Goodwill's mission
		Helpfulness of donation attendants	Donations are treated with respect
		Tax receipts are available	Operating hours are convenient
		Coupons (for shopping) are available	Other
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Overall how would you rate your donation experience at Goodwill?
		Very Good	Good	Unsure or Undecided	Poor	Very Poor
	11.1- Please make a selection.
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Please tell us how you found out about this donation center.
	12.1-	Television	Billboards
		Radio	Word of Mouth
		Newspaper	Driving by
		Website	E-mail
		Direct Mail
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Please use this space for any additional comments you may have:
	13.1-	characters left
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Online Survey Software by Barry Girsh
[Rev. 1, Updated 5/23/2008]